Shipping & Returns

Shipping Policy

Processing Time: Orders are processes within 1-3 business days after payment is received. Please note that custom or handmade items may take slightly longer.
Shipping Options: We offer both domestic and international shipping. Shipping rates are calculated at checkout based on your location and chosen shipping method.
Delivery Times: USA: Estimated 3-7 business days. International: Estimated 7-21 business days (depending on location)
Please note that delivery times are estimates and may vary due to postal delays or customs processing.
Tracking Delayed Packages: We are not responsible for delays caused by the postal service, weather conditions, or customs. However, if your package seems lost, please contact us - we'll do our best to help.
Shipping Address: Please make sure your shipping address is correct before placing your order. We are not responsible for packages shipped to incorrect addresses.

We want you to be happy with your purchase. If you need to request a return or exchange, please review our policy below:

Returns: Returns are accepted within 30 days of purchase. Items must be unused, in their original packaging, and in perfect condition. Custom or personalized items cannot be returned.
Refunds: Once we receive and inspect the returned item, we will process your refund within 5-10 business days. Please note that shipping costs are non-refundable.
Exchanges: We only offer exchanges is the product arrives damaged or defective. Please notify us within 7 days of receiving your order to arrange an exchange.
Return Shipping Cost: Customers are responsible for the shipping costs when returning or exchanging an item.

To start a return or exchange, please contact us at: Heavenlygoodllc@gmail.com